Frequently Asked Questions

What is fulfillment?

The word is derived from English. It includes all stages from order acceptance, through processing, storage and packaging, to shipment to the end user. In other words, it means the entire process involved in servicing an e-commerce site.

Do we need to use the full service?

You don't have to use the full range of services. We also provide partial solutions to suit your business needs.

Which countries can we send orders to?

The Sendica Fulfilment Centre is mainly oriented in deliveries to Bulgaria, Romania and Greece. Besides these countries, we also deliver to all points in Europe and USA.

Where is the warehouse located?

Our warehouse is located in Sofia, 935 Okolovrasten Road.

What services does Sendica offer?

We can take care of all logistics processes from receiving, storage and inspection of your goods to dispatch to your end customers. We also have a call center through which we can improve your communication with your customers.

What is Collection & Packing Service

We carefully assemble each item to each order, carefully package each shipment according to the needs of the business, and ship with the courier of your choice.

What is the lead time for orders?

Any order registered by 14:00 in our system is shipped the same day.

Can I track the status of each shipment through your system?

With our software, you can track the real-time movement and status of each of your shipments.